Refund policy
This policy explains when fees for Agent Flowcore programs may be refunded, in full or in part, how to request a refund, and what we do not refund. It applies to paid seats confirmed in writing. Website browsing is free.
Last updated: 13 August 2026.
Eligibility
Refunds apply only to fees actually received by Agent Flowcore for a named participant or a named Instrument Bench. Promotional mentions, unpaid invoices, and deposits that were never transferred are not refunds. Employer-paid seats are refunded to the paying entity unless that entity instructs otherwise in writing.
Timeframe for full refund
If you cancel in writing more than 14 full days before the published cohort start (or before the first agreed Bench date), we refund 100% of fees received for that seat, minus any non-refundable third-party venue hold we have already incurred and disclosed on your invoice. For two-day or three-day workshops, the full-refund window is 7 full days before the first workshop day.
Partial refund
If you cancel between 14 days and 48 hours before start (7 days to 48 hours for short workshops), we refund 50% of fees received. After 48 hours before start, or once the first live session has begun, no refund is due for that intake, except where the exceptions below apply. Missing individual Lab sessions is not a partial refund; we may discuss deferral to a later cohort if you miss more than three sessions for documented illness or bereavement.
Non-refundable items
The following are not refundable once supplied or reserved: printed desk materials already produced for a private Bench, catered meals for on-site days already ordered, third-party venue cancellation fees passed through at cost, and optional stationery certificates already printed. Travel, hotels, and your own software licences are never refunded by us because we did not collect those amounts.
Refund process
Email info@agent-flowcore.digital with the subject “Refund request”, your invoice number, participant name(s), and reason. We acknowledge within two working days (Bangkok time) and confirm the calculation under this policy. We may ask for bank details matching the original payer.
Processing time and method
Approved refunds are returned by bank transfer to the original paying account within 15 working days after we confirm the amount. We do not refund in cash at the studio and we do not issue store credit as a default; a deferral credit may be offered instead of money if you prefer, valid for 12 months. Currency is Thai baht unless the original invoice was issued otherwise.
Cancellation by the studio
If Agent Flowcore cancels a cohort or Bench date and cannot offer a reasonable alternative date, you receive a full refund of fees paid for that date, without deduction of venue holds. If we move a cohort by more than 14 days and you cannot attend, you may choose a full refund or a transfer.
Exceptions
Mandatory consumer rights under Thai law are not limited by this page. If a program is not delivered substantially as described in the written confirmation (for example, the flagship syllabus is replaced without agreement), you may request a remedy including refund of unused portion. Change of instructor within the named teaching team is not by itself a failure of delivery. Force majeure (severe flooding affecting Bangkok Yai, government restrictions on gatherings, prolonged infrastructure failure) may delay rather than refund; we will offer transfer first.
Chargebacks initiated without contacting us first may delay resolution. Please write before involving your bank so we can match the invoice.
Contact for refund requests
info@agent-flowcore.digital · Phone: 02 457-8368-79 · Street: Chonratit Rujipimol 267-9 Soi Charansanitwong Soi 3, Wat Tha Phra, Yai; City: Bangkok Yai; State/province/area: Bangkok; Zip code: 10600; Country calling code: +66; Country: Thailand.